Thursday, May 6, 2010

Windows Server 2003 Standard\print spooler - spooler service is crashing

Symptom:
Print spooler service crashes on Windows 2003 print server.

Cause:
Based on the crash dump analysis we found C:\WINDOWS\system32\spool\drivers\w32x86\3\CSPEUI.dll was causing issue.

Resolution:
We renamed this dll file and removed AdobePS IKONV2_1 drivers from the print server.
We applied hotfix KB 946198 for printers showing offline issue and reboot the print server.
Print spooler seems to be stable after this fix.

Additional Information:
946198 The print queue status is displayed as "Offline" on a Windows Server 2003-based print server if SNMP is enabled and if the printer devices do not respond to SNMP commands
http://support.microsoft.com/default.aspx?scid=kb;EN-US;946198

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