Microsoft Operations Framework

In case you have not already heard, MOF 4.0 was recently released. The guidance in MOF 4.0 encompasses all of the activities, workflow, and processes involved in managing an IT service: its conception, development, operation, maintenance, and—ultimately—its retirement.

With this release, MOF now reflects a single, comprehensive IT service lifecycle—it helps IT professionals connect service management principles to everyday IT tasks and activities and ensures alignment between IT and the business. MOF 4.0 content is available for download here: http://www.microsoft.com/downloads/details.aspx?FamilyID=457ed61d-27b8-49d1-baca-b175e8f54c0c&DisplayLang=en

As part of the MOF 4.0 release, the MOF dev team released a set of job aids that can be used to facilitate the application of MOF guidance. These job aids are intended to provide tools that IT professionals can put to immediate use. The Job aids are in the form of templates and examples; these items can be tailored to meet the needs of specific organizations and activities.The job aids are packaged by MOF phase, so IT pros can choose the tools that are likely to be most useful given the task at hand. Below is a list of what is available within each package:
Manage
Change Management Forward Schedule Template
Request for Change Template
Risk Template Tool
Plan
Operating Level Agreement Template
Operations Level Agreement
Privacy Policy Sample
Service Level Agreement Template
SIP Service Catalog Sample
Deliver
Functional Specification
Migration Plan
Site Deployment Project Plan
Test Cases Workbook
Test Plan
Test Specification
Training Plan
Vision Scope
Operate
Incident Management Ticket Template
Operations and Services Description Template
The job aids are available for download here: http://www.microsoft.com/downloads/details.aspx?FamilyID=b7fc1b86-8e3c-47db-8121-03f41e7277ad&DisplayLang=en. This collection of job aids will be expanded on an ongoing basis, supplying tools for IT professionals to use throughout the IT service lifecycle. Send your questions or feedback to the MOF dev team directly at mof@microsoft.com